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Customer Service
Everything you need to know about being our customer can be found on this page.
Get in Touch with Us!
Our desire is to provide you with only the highest quality products. When your merchandise arrives we want it to be better than you expected. If it is not, we want to know about it. We encourage you to contact us or use our claim form to resolve any issues regarding purchases or products.
100% Satisfaction Guarantee
Every item we sell comes with cinetactics' 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, any item in new, unused condition can be returned or exchanged within 30 days of purchase for a full refund (return shipping not included). We will refund return shipping expenses if the item was sent in error by us or if the item was damaged in shipping.
100% Lifetime Warranty
All products made by cinetactics carry a lifetime repair warranty. All of our products are manufactured under the highest standards and are warranted to be free from material and workmanship defects for as long as the original purchaser owns the product (proof of purchase is required).
This warranty is non-transferable. cinetactics' limit of liability under this warranty is to repair or replace the product at cinetactics' option and expense. Consequential costs such as, but not limited to loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, or used in competition is not covered. Items that are subject to wear are not considered defective when worn and are not covered. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
If the product is found to be defective, cinetactics' only obligation and the Purchaser's sole and exclusive remedy is the repair or replacement of the product with the same or comparable product. cinetactics shall have no liability or responsibility to the Purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.
Except for the express warranty stated above, cinetactics makes no other warranties with respect to the product, expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.
All returns must be sent to cinetactics at the Purchaser's expense. Any product we find to be defective will be repaired or replaced, at our option. If we receive a product that is not covered under this warranty, we will contact the sender and advise of appropriate repair charges.
This warranty gives you specific legal rights, and you may have other rights that vary from state to state.
100% Price Guarantee
We believe that we offer the lowest prices available on the quality products we sell and we guarantee this to you. If ANY US online competitor (auctions excluded) offers you a lower price on the exact same item and brand, we will match that price! If you do find the exact item advertised for less within 30 days, send us the address of the web page, and we will match the price or refund the difference. It's that simple, even if it's our own sale price.
Claims
We distinguish between the following four types of claims:
Warranty Repairs or Replacements
Something is broken, you received the wrong thing or something was missing. |
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Before you file a claim, please make sure you read all of our warranty information on this page.
Within 30 Days of Receipt
If you find your merchandise to be faulty, incomplete or otherwise undesirable within 30 days of receipt, we will repair/replace AND ship any items free of charge, using the SAME shipping method (Ground, 2-Day, Overnight) stated on your original order. Faster return shipping is available for an extra fee.
We will arrange for the return of your unwanted merchandise at our own option and expense. Should we find that your return merchandise does not reflect an error on our part, you may be liable for all shipping fees. So, please be sure we really made the mistake.
After 30 Days of Receipt
If returning faulty merchandise 30 days or more after purchase, please include a copy of your invoice, packing slip or order confirmation and reason for return. We will typically repair or replace it within 5 days of receipt. Thereafter, we will return it to you free of charge using the most economical shipping method (usually UPS Ground). Faster return shipping is available for an extra fee.
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Refunds
You want your money back. |
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Any product in good, unused condition can be returned within 30 days of purchase for a full refund. We do not charge restocking fees, however, we do not refund any return shipping charges.
Refunds are processed within 5 days of receipt and will be credited towards your original method of payment.
To get a refund, it is NOT necessary to complete the claim form. Simply send your merchandise to us along with proof of purchase (invoice, order confirmation, or packing slip) and reason for return. If no documentation is provided, we may not be able to process your refund request.
Please note: We are not responsible for packages that do not arrive at our warehouse. Please use a trackable shipping method for all returns.
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Exchanges
You want a different size or style. |
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Should you wish to exchange any product for another item, simply place a new order through our website and return any unwanted merchandise to us for a refund (see above). Once we receive your return merchandise in good condition, we will issue a refund less shipping charges.
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| Shipping Claims |
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Claims for lost packages will be processed only when package tracking indicates that the package was NOT delivered. Please use the form below for any such claim.
Should your organization or office refuse delivery of any package, and the package is returned to us, we will treat this as a refund (see above). If you would like us to redeliver, you will need to place another order with us.
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| Tracking |
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To obtain the status of an order, enter the tracking number and click Go.
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