Frequently Asked Questions
Hopefully this will answer some basic questions. If not, please contact us.
Placing Your Order
Is it safe to order over the internet?
Yes, cinetactics uses PayPal’s secure payment system to process your order. If you would prefer to order by phone, please contact us with your credit card on hand.
Can I Buy Your Products In A Store?
We are currently working with distributors to get our product in a store new you. Check out our where to buy page. cinetactics products are only availaible online. If you are interested in resale, please contact us.
Do You Offer Special Quantity Discounts?
Yes we do. For orders of 5 or more units, please contact us.
Shipping Your Order
What Are Your Shipping Costs?
All of your shipping questions are answered on our shipping page.
Do You Ship Internationally?
Yes, see our shipping page for details. You might also want to check out our where to buy page for a reseller close to you.
After I place my order, when will it ship?
All in-stock orders are sent out within 1 business day.
I already placed an order, but I would like to purchase faster shipping.
Contact us with your credit card on hand.
Warranties and Claims
Do You Offer Product Warranties?
Yes, cinetactics’ products carry a lifetime repair warranty. All of our products are manufactured under the highest standards and are warranted to be free of material and workmanship defects for as long as the original purchaser owns the product (proof of purchase is required). Please contact us or file a claim if you have any trouble. See our customer service page for all the details.
How Do I Return a Product?
We accept returns within 30 days with no questions asked. After that, we will ask a few questions. You need to file a return claim with us. You will be responsible for return postage. See our customer service page for all the details.
Where Are You Located?
Our offices are located in downtown Los Angeles, California. To find out more, contact us.
Where can I find out more about Filmmaking?
Have a look at our resources page.
Linking to Us
If you want to link to us, you can do so any way you like. We have some link images that you can use, if you would like to. We would like to know if you link to us.